Company Policies

Privacy policy

This privacy policy applies between you, the User of this Website and Lessa Custom Decorating Limited, the owner and provider of this Website. Lessa Custom Decorating Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Scope of this privacy policy

This privacy policy applies only to the actions of Lessa Custom Decorating Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Lessa Custom Decorating Limited is the “data controller”. This means that Lessa Custom Decorating Limited determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

• name;
• contact Information such as email addresses and telephone numbers;
• IP address (automatically collected);
• web browser type and version (automatically collected);
• operating system (automatically collected);
• in each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways:

1. data is given to us by you; and
2. data is collected automatically.

Data that is given to us by you Lessa Custom Decorating Limited will collect your Data in a number of ways, for example:

1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
2. when you elect to receive marketing communications from us;
3. when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• internal record keeping;
• improvement of our products / services;
• transmission by email of marketing materials that may be of interest to you;
• contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.

For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

• any of our group companies or affiliates
• our employees, agents and/or professional advisors – in each case, in accordance with this privacy policy.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

• we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@lessa.uk.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data:

Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

Right to erase – the right to request that we delete or remove your Data from our systems.

Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

Right to data portability – the right to request that we move, copy or transfer your Data.

Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@lessa.uk.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Terms and Conditions for works

All our quotes are as detailed as possible and the quote serves as the specification for works. Once the quote has been accepted. Any additions/alteration or variances must be agreed by the client in writing prior to being carried out.

Lessa Custom Decorating requests a non-negotiable deposit of 50% of the total amounts of the quotes work for the safety of both parties. Terms and conditions on deposits and refunds can be found under the Cancellation Policy section.

All materials related to the works contracted can be purchased by Lessa Custom Decorating Limited upon request. All materials and tools remain property of Lessa Custom Decorating Limited until they have been paid off in full by the contracting party. 

Acceptance of quotes can be done in writing, text message or verbally.

VAT is charged on works by Lessa Custom Decorating Limited as a VAT registered company in the UK (company number 13467460 – VAT reg number 383436088).

Lessa Custom Decorating Limited requires any rooms/areas in which we are working to be cleared prior to the works commencing. We will take every care to ensure any items are covered/protected but we cannot take responsibility for any damage caused to items left in the room or items we have to move. Large items you require Lessa Custom Decorating Limited to move may be charged where necessary, especially relating to things of value or change under movement  (e.g. Musical instruments).

Final invoices for works are sent on completion and must be settled in full within 14 days of invoice date. If there is a late payment which has not been agreed in writing, Lessa Custom Decorating Limited reserve the right to charge interest at the current ‘statutory interest’. (8% plus the Bank of England base rate for B2B customers, and 5% for B2C customers) per month or part thereof. Any cost incurred to recover monies owed will also be charged.

Cancellation Policy

Cancelling before the work has started

We ask that all cancellations or movement of work dates be made with at least 48 hours notice. You can cancel the work as long as the contract has not yet been made.

A contract is formed when either you or Lessa Custom Decorating Limited makes an offer and the other party accepts. You’ll most likely have a contract, even if it’s not in writing - for example, if you’ve:

• signed an agreement
• agreed to a quote (verbally or in writing)
• fixed a starting date
• paid a deposit
• verbally confirmed to go ahead with the work

If a cancellation request is put forward after a contract has been produced, we have the right to request the following:

• a cancellation fee (usually 25% of the total amount of the work quoted)
• any loss of profit caused by the cancellation (e.g. if we have set time aside to do your work and can't book another job for the same period)

If you have paid the 50% deposit, we may be entitled to hold some or all to help recover loss.

Cancelling after the work has started

Lessa Custom Decorating Limited will only begin work that has formally been contracted, either verbally or in writing, once the 50% deposit amounts have been paid into the business account. If you put forward a cancellation request for the works after they have commenced, we have the right to request the following:

• a cancellation fee (usually 50% of the contract's total amount)
• labour costs up to the time you cancelled
• any materials or items which have been installed or fitted and cannot be removed without causing damage
• the return of any items which have been delivered to the building site but that have not installed
• any loss in profit caused by your cancellation

Cooling-off periods

Lessa Custom Decorating Limited does not offer cooling-off periods for custom-made home and design projects and materials, which compromises of 95% of our services. 

Lessa Custom Decorating Limited does not offer cooling-off periods for emergency repairs such as emergency plumbing repairs (e.g. burst pipes, leaks, etc).

Right to cancel

Lessa Custom Decorating Limited reserves the right to terminate any contract it enters with minimal to no notice if the following scenarios apply:

Termination of contract by breach - If the client refuses to perform the contract or part of the contract (e.g. refusal to pay)

Termination of contract by abuse - Lessa Custom Decorating Limited operates under a Zero Tolerance Policy towards violence, aggression, and intimidation - either physical, verbal, or psychological - to any member of staff. No member of staff should be subjected to violent, threatening and abusive behaviour. Our employees have the right to conduct their work in a safe environment free from threatening, abusive or disrespectful behaviour. 

Termination of contract by frustration or force majeure - If something happens which makes it impossible for Lessa Custom Decorating Limited to fulfil our obligations under any contract, the contract may be terminated on the grounds of frustration. Under the force majeure clause, Lessa Custom Decorating Limited will be excused from fulfilling a contract due to accidents, floods or natural disasters, terrorist activities, fires or epidemics.

Third Party Rights Clause

Lessa Custom Decorating Limited explicitly refuses third party rights and enforces the principle that only parties to the contract may enforce the terms of the contract. A third party to a contract is anyone who is not a party to it. Third parties may only enforce the term of a contract where:

• an express right has been granted to do so in the agreement by Lessa Custom Decorating Limited
• if a collateral warranty contract has been agreed upon by Lessa Custom Decorating Limited

The involvement of any third party to a contracted work by Lessa Custom Decorating Limited, without explicit written consent and accompanied inspection will lead to the immediate termination of contract, as well as any guarantees on our labour and materials used. Lessa Custom Decorating Limited will be under no obligation to provide compensation, refund, or repairs to any services or materials where any third party has been involved without explicit consent by Lessa Custom Decorating Limited.

Environment Policy

Lessa Custom Decorating Limited is committed to minimising the impacts of our operations on the environment. We wish to minimise our effects on global climate crisis by conserving, reducing, reusing, and recycling resources where possible.